Archive for the 'The Sponge' Category

The results are in.

Jun2210

I have finally been able to review the answers of our recent Value Proposition survey. While there is still a sizable amount of work remaining to produce the intended value proposition statement, there were some wonderful comments that have made me and my team extremely happy. So, on behalf of my team I would like to take this opportunity to thank you for all your help!

I would like to share some of the comments right away, however I will be respecting the privacy of their authors.

“A refreshingly practical and commercial approach to the smoke and mirrors world of digital marketing and web development”

“Easy to work with. Great ideas flowed from the very first meeting. “

“Lots of positive feedback, comments that our website looks amazing, professional and makes our clients feel confident in our company & brand.”

“I have only ever heard positive comments relating to our brand name and design. They were fresh 7 years ago, and I believe will continue to be so for many years to come. “

“They make a brand exciting and give it new life.”

“Received many compliments from strangers and clients.”

“A real market presence and recognition of our brand.”

“They are not cheap, BUT if you want quality creative that works you need to meet with them before you go anywhere else.”

“A company with youthful energy, and ideas that are contemporary and innovative!”

“Different is such an understated word but it sort of is appropriate.”

“A simple engagement process and a team that is very easy to work with. No attitudes; No egos. Just a group of hard working, keen and very creative guys and girls that produce outstanding designs.”

“They are creative and cutting edge with their thought processes; their professionalism and willingness to work with the client (us) was very refreshing. They were always positive about achieving the results that we were going to be happy with.”

We love the work we get the privilege to do for you here at The Sponge and this kind of positive response is really special to us. So again from me and my team, a HUGE thanks for your help, your answers are invaluable to us.

Is everyone capable of being an entrepreneur?

Jun1710

As one of our core services is creating (and managing) brands for new businesses, my team and I have the frequent pleasure of meeting with entrepreneurs. I think many of these entrepreneurs wouldn’t call themselves this, however Webster’s dictionary defines “entrepreneur” as: ‘one who organizes, manages, and assumes the risks of a business or enterprise.’, so in my opinion they definitely are.

I personally admire the bravery that it takes to invest in an idea. I feel a kinship with this type of person as it is something I do time and again (with varied success!). Even with the uncertainty that accompanies creating a new business, there is freedom in knowing you are in control and not at threat of being fired.

The economist and entrepreneur Paul Zane Pilzer informs us in his Entrepreneurial Challenge that with the current economic climate, you really have no choice but to become an entrepreneur and the time to do it is when the going is good, not to wait until times are tough. I am not saying that you need to quit your job today and invest in that idea you have stewing over. I am saying that it is definitely worth a discussion to see if it is feasible.

Our policy of only accepting new “non-competitive clients” means our clients are spread across many different industries. With this variety of industries comes the privilege of experiencing and learning many different business models, processes and practises. One benefit is that we can share these practises with our clients in different industries, in some cases giving them first mover advantage. Similarly and sometimes more importantly, we can use them to shape a newly born idea, brought to us by an entrepreneur, into a fully developed brand and strategic business model.

We have two such projects in the development which I will touch on briefly now and share with you in detail in future posts once they have launched. One is an international business model that worked successfully ten years ago, but has been flailing in recent times due its laborious and out dated processes. We have streamlined this model into a completely scalable, cashflow generating online model with a powerful referral funnel and client retention system.

In the second of these we recognised that what the client thought was the product would work better as a free lead generator and the actual ‘profitable’ product is something else entirely. The new product has the potential to generate more than eight times the revenue from each client than the original idea. Furthermore if we are successful in adding the value we plan with this project, the repeat revenue is ongoing.

You may be thinking how does this fit in the realm of branding?

My team and I believe that client experience is a huge part of branding. If you get the client experience right, you will get the brand right. An awesome example of this is Zappos! Zappos generates over a billion USD in online sales annually, with 80% coming from existing clients. Their focus is their company culture and their client experience. I recently read to Zappos CEO Tony Hseih’s recently released book Delivering Happiness: A Path to Profits, Passion, and Purpose in which he goes into detail about how Zappos got to where it is today. I highly recommend it!

When evaluating a new idea for a business or a brand, we like to think of it from your new client’s perspective. In the formative steps of creating a business there is every opportunity to shape the client experience completely so that it is ideal. Naturally this is heavily intertwined with the business’ process, so to us it is a critical part of branding and something we care very deeply about.

This kind of work is exciting to us and we relish every opportunity to create something special. Have you got an idea you want to discuss?

Social Change Agents

Jun1010

We have been working closely with some interesting entrepreneurs and organisations in the last two months who have really pushed us to work out our creative muscles. One project which is poised to go live in July has given us the opportunity to influence a positive change in Australia’s culture. I say this with some hesitancy, as I know full well that this kind of change is no easy thing.

The project, which I cannot disclose too much about right now apart from it being based around drinking, is about to go into a beta testing phase prior to the launch and we would like some help from 18-30 year old socially active Aussies to help us iron out any kinks. If you can help and would like to get an exclusive preview, email us for more information.

Great Cause – Bad Domain name

Jun0310

The weekend before last my fellow sponge director and I participated in a great motorsport event called the Italian Connection Trophy. We have been involved with it for three years as a sponsor and its charity (as of this year) is The Duchenne Foundation. If you are like me, you will not have heard of Duchenne muscular dystrophy (DMD) – it is the number one genetic killer of boys worldwide. Throughout the event we were all very moved by the video and the cause and donated everything we could to the Foundation.

Duchenne Foundation Italian Connection Car 2010

The organisation is great, the cause is great, but there is one flaw which was a talking point through the event (due to the Duchenne car livery). Whoever was responsible for the domain name doesn’t appear to have thought it through carefully enough. It is www.blueball.org.au and it makes sense when you understand the logo and concept behind the brand for the foundation, but not so much if you haven’t seen it before. In my opinion the decision was made by someone too close to the brand and the curse of knowledge has clouded their thoughts. A quick look at blueball.org confirms the natural association that can be made.

The point is to think carefully about the domain name you are choosing for your brand. Have friends or family read through your short list to pick out flaws, or misreads that you cannot see. To see what some really bad examples a quick Google search for “bad domain names” returns a page with nine Bad domain names, as it says:

…these are companies that didn’t spend quite enough time considering how their online names might appear – and be misread…

  1. Who Represents is where you can find the name of the agent that represents any celebrity. Their Web site is www.whorepresents.com
  2. Experts Exchange is a knowledge base where programmers can exchange Advice and views at www.expertsexchange.com
  3. Looking for a pen? Look no further than Pen Island at www.penisland.net

You can read the rest here, but you get the point.

Having said that, up until a recent check if you accidently omitted the .au in our domain name and typed www.thesponge.com you would have landed on the today sponge contraceptive device website!

A Win-Win for Professional Services Marketing

Jun0110

Win Win for Professional Services Marketing

I heard Brad Sugars (founder of Action Coach) share a quote from a mentor of his at his recent speaking tour, which rang true with me. It was “You can’t out earn me until you out learn me”. Although I don’t use Action Coach, I do agree with this principle.

I started on a diet of one business book per week many years ago and have been enthusiastically consuming knowledge in this manner on and above my weekly dietary goals. One of the reasons I am keen to continuously absorb knowledge is to discover new ways to add value for our clients and more effective methods to implement in our processes.

Given a large part of what we do at The Sponge is B2B marketing, one of the books I found to be extremely interesting late last year was Professional Services Marketing Written by Mike Schultz and John Doerr .

In April the authors invited me to participate in an online training course they were starting that builds on what the book delivered. In keeping with my intention to uncover new and better practices I joined the program. It is a four month course delivered online which is drip fed one or two lessons per week. Just one month in I have found it to be surprising value and it is providing me with much, much more than I expected. I had intended to use the knowledge gleaned to help our clients, but quickly realised that The Sponge brand could benefit from the exercise too.

What does this mean for you?

If you are currently using our services you will notice new insights and advice that will make your marketing efforts more appealing and effective in gaining traction with your market. You will see the effects it has on The Sponge brand and may be asked to impart your wisdom at certain stages (like our recent Value Proposition Survey) to help reach the outcomes. You will see relevant and hopefully useful posts in this blog, and are invited to join in with questions and comments.

Finally, when the next course opens up (later this year), I highly recommend every professional service consultant or practitioner to sign up and do it. If you have any questions for me about it, drop me an email.

How can you get someone to pay attention to your business in a sea of competition?

May1910

It is a great question. Many professional service businesses consider themselves as a commodity and have trouble trying to create a clear distinction from their competition. A good starting point is your value proposition and positioning statement.

How compelling is your value proposition?

Let’s start with what a value proposition actually is. I like the Wellesley Hills Group definition:

 A value proposition is the collection of reasons why a person or company benefits from buying something.

These reasons can be many and may differ according to your client segment and product or service offering. Your value proposition is the collection of your clients’ reasons. How does your value proposition compare with your positioning statement? A positioning statement is a succinct and punchy version of your value proposition (if it can be shortened), so naturally you need to have your value proposition solved first.

We have all read and heard the uninspiring buzz words and marketing speak that are commonly used as positioning statements and in place of a unique value proposition. A good test is to say it to a client. If it feels wrong coming out, or they don’t get it, it is wrong. You need to speak to the client in the way they understand the value you provide, in the words they would use to describe it.

So what does a good value proposition contain?

First it needs to resonate, making sure the reader/listener understands that you help people just like them. It needs to differentiate, articulating the distinct value you can provide which makes you the logical and only choice. Finally it needs to substantiate, demonstrating through relative example/s how you have delivered similar value already for a similar challenge.

How can you articulate the value of what you actually provide?

This is the all important question with a simple answer. You need to ask your current clients, because value is in the ear of the listener.

What can you use it for?

You can use a version at networking events, prospective client meetings, on your website, social media profiles, in your print material and advertising campaigns or anywhere you have an opportunity with a potential client.

How you can help us right now

This is a hot topic for us right now as it is time to revisit our own value proposition. Here is where we ask for your help. We want to know what you think of us and we’ve created a simple 7 short question survey to do just that. It will take you only a few moments and will help us greatly. If we can return the favour let us know.

Upcoming Interviews

Jan2710

After much thought and discussion amongst our creative team we have decided to conduct a series of success interviews for this blog. In the coming months you will get to know some of our favourite people, hopefully gaining insight into the characteristics that makes them successful. The first interview will take place in the next week and should appear here shortly after. Our intention is to do one or two per month, all things willing.

Searching for excellence

Oct0709

There is a certain joy that comes from working for, and alongside, professionals with an excellence mindset. Is it the raising of your own game to suitably complement? Is it the mental stimulation that comes with the high level conversations? Maybe it is a bit of both, as well as knowing that you may be able to contribute to their success.

One of the things that I personally enjoy from these relationships is learning what they believe have been the critical factors to their successes. Whether it be a particular knowledge, philosophy, practice, mindset or marketing strategy. Anything that can be modeled, learned and replicated is pure gold.

I have been engrossed in this as of late, with the view to produce a report (or book if time allows) for Sponge clients. My hope is to be able to share a set of proven excellence practices that can be used as something of a tool kit for even greater success.

More to come on this. Stay tuned.

Print Advertising Vs Social Media

Sep0909

I have been talking a lot lately about the legitimate incorporation of a social media strategy for businesses. To put it into a context that can be easily understood I recently wrote a post under the title of this post. If you have not read it already, I urge you to jump over to Anthill or thinksocial.com.au and give it a read.

I want to briefly add that in order to compare it I may have given the impression that social media is an easily quantifiable marketing exercise. It is so much more than that, which brings me to a few key hard to measure benefits for businesses active in the social media space:

Managing Your Online Brand Reputation

People are (or should be!) talking about your brand online right now, and social media gives you the ability to listen and be involved in the conversation directly.

Create a Community of Brand Advocates

Create brand advocates & advisors by keeping them active with frequent contact. Be where your audience is and expand your database. Create online brand communities who will continue to market you to the web.

Become a Knowledge Leader

Be seen as the leading edge in your industry and share your perspective and expertise. Learn of new developments as and when they happen around the world. Monitor what your market is really thinking and saying about your competitors.

Customer Service

Respond to your client’s and potential client’s queries live and direct, either publicly or in private depending on the impression you wish to make or whether it can help others at the same time.

Secure your Social Media Identity

Similar to branding through domain names. Have you secured all your social media profiles?

Display Business Intelligence

Social media trades traditional media spend for labour cost. By activating your social media strategy you will be seen as maximising your existing expenditure (staff) which in this economic climate is critical.

Open a Recruitment Channel

Create an online identity that can attract like minded people into your organisation.

So whether or not you think that Social Media may be where the bulk of your market is, the comparison in the linked post identifies it as a similar channel to a print publication, where the exact same question can be asked. The question I put to you now is which medium of the two is growing right now?

So how have you started using Social Media in your business? If you need help: thinksocial

How to design a powerful brand

Jun1909

Recently it has come up in conversation that our brand design process is unique to that of our competitors. While we agree that it is a highly successful process, because it is the only way we know, it seems the natural way to work.

To understand what sets The Sponge apart and how time after time we achieve such striking and more importantly effective results, you can simply immerse yourself in the following narrative of our uniquely creative process and imagine how well it will work for you too.

Soaking it up

One of our friendly team meet with you to discuss your goals and objectives, as well as a carefully selected set of questions, focusing special attention on your Vision, Mission & Values. Our first and most important goal is to uncover your core message, or the pieces from which it will be masterfully created. This only comes through a comprehensive understanding of who you are (as an organisation/business) and what you intend to be as a brand. Only those who are prepared to invest the necessary resources, honestly bare all and then trust us to deliver will make the cut.

Each of the key members of our senior creative team is briefed with your answers.  We openly discuss them in the first of many forums in preparation for our chilli chicken session (a ritual of brainstorming over spicy Thai cuisine), so that each of us is crystal clear on the objectives. Any questions that arise are asked immediately of you via phone, email, or IM and the answers hungrily devoured.

Studying your competition helps reveals how and where you fit in the marketplace. If it is unclear, then we focus on what you do differently and/or what makes you unique, so as to position you in a space of your own. The team playfully explore “sticky” (memorable) words, or phrases that best communicate your position, to find a core message/positioning statement to build your identity around. The ideas generated here are shared amongst the team and used to fuel for the pre-brainstorm deep dive.

Pre-brainstorm deep dive, or lateral researching, readies the team with many possible design directions. We do this by deep diving in thesaurus, dictionary, quote books, Google search, photo stock, etc. Each new link is laterally explored, following each connection until we hit an end, then we jump back to a fork and follow a different connection until all avenues are exhausted. Every moment an inspired idea is revealed, it is documented or sketched for discussion at the chilli chicken.

Chilli Chicken

Even if it simply becomes a part of a custom typeface in a logo type, designing the symbol first is our first objective when creating your brand. A huge amount of potential communicating power resides in a strong symbol. We believe in thinking globally for your brand because of global trade and the reach of the internet. A graphic symbol crosses some borders far easier than words, for example we all know the flying kangaroo and we know the golden arches. There are a great many factors that come into consideration when designing an international symbol, i.e.  the nationalities and global demographics you are targeting, or hope to target in the future and their social, religious or cultural differences. Another veritable minefield is the international trademark databases and processes that need to be checked and navigated.

An open forum begins where each team member shares their findings from the deep dive and ideas and concepts are voiced. Ideas are quickly sketched with coloured markers onto the largest pieces of bond paper we can organise, the aim is not to create a masterpiece, but simply to convey the core ideas and open up a free flow of creativity. Dozens of ideas are scribbled down, discussed, improved, diversified, contracted, discarded or marked for development. Each idea is continually measured against the core message/positioning statement. Once we have well and truly pushed past the point of exhaustion of directions, as a group we decide which concepts are worthy of being taken to screen.

To Screen

The ideas that were selected are worked up in black and white in illustrator by our skilful designers.  It is important to get the design right in one colour first, for its many applications i.e. Engraving and Stamping. It also forces a certain level of simplicity, and enables a brand to own a single colour, something that is common amongst many of the world’s top brands i.e. Coke, IBM. Dozens of versions of each design are explored. Painstaking variations in size, shape, proportion, stroke, etc, are tested, each projecting a subtle change in response.  At this stage the concepts undergo further scrutiny as to whether they best communicate what they are intended too and what possible changes may enhance their appeal and concept strength.

From these many refined visual ideas we funnel down once more and select what we as a team consider to be the three most powerful and compelling visual ideas to progress onto typographic application. Careful thought is taken to choose a varied selection of fonts and typographic layouts that compliment the brand’s image and message. With thousands of typefaces to choose from, there are usually a handful that, with a little modification, capture the essence of the brand and compliments the icon well. If a suitable typeface cannot be found, a custom typeface will be designed.

From the assortment of typographic options of each of the final concepts, a further grading is done by the team. This new shortlist of designs conveying different character and strengths are carefully tested for balance by inverting on black so that the negative shapes become the focus. This highlights the balance of the shapes that create the logo, both internally and externally and enables further refinement. The designs that have the opportunity too, are refined further and tested again, and we still haven’t introduced colour yet.

Concept Podium

We move those concepts on to the next level of refinement where taking into consideration the tone we believe you need to convey, we explore colour applications and layout many variants and combinations. Each is judged by our team for the emotional and logical response the colour options command. Further suggestions are made and trialled. An official vote is conducted amongst The Sponge team as to which option works best for each of the three final concepts. The final choices are worked up as finished concepts and displayed in our proprietary Concept Podium presentation system. This is where we apply your new potential brand identities to present to you, showcasing them in various applications to give you a feel for each design and demonstrate the flexibility of each concept. The concepts are placed on the Concept Podium in our recommended order of Gold, Silver & Bronze as democratically voted by our team. The Concept Podium also provides a detailed written rationale of each idea and its intent.

We are yet to find a client who has not been exhilarated with our concepts and we challenge you to test our abilities. We love to be challenged and we love understanding new and different businesses.

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